IVR systems

One of the most important forms of communication with customer in the form of telephone support currently represents an integral part of the IT infrastructure. On the one hand, automated systems must faultlessly ensure the routing of your clients to the administration service, on the other hand your employees need an immediate summary of the calling customer to be capable of providing necessary information. Even though suitable application packages can be bought in prefabricated form, the key process is joining them to the existing environment, for mistakes in this phase can devalue the investment.

Cleverlance’s developers are prepared on the basis of their experience to implement a ready solution so that it best works with your existing infrastructure. We will provide you with the best possible use of existing data sources, adaptation to changing requirements and, in the case of special requirements, we’ll completely develop the necessary customer software to your specific needs (custom-made software). Our solution will enable your system to serve tens of thousands of customers. We also offer your a solution for the creation, administration and publication of voice recordings to IVT technology.

Are you considering expanding your company? Do you operate your own IVR telephone centre and need available resources? Take advantage of the highest level of co-operation and trust us with the outsourcing operation of your IVR.